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I can see that you have ben on to the USwitch website to select this deal, in the terms and conditions there is a contact to help with any queries, as we provide the service but not the vouchers from here.
"If you have any questions, please contact our friendly customer care team at email@example.com"
And finally once this is sorted for you, "You will be sent instructions on how to choose your Reward once you have been a customer for 30 days. Please note, the voucher can take up to 3 months to be processed and you will have 3 months to claim your Reward by sending it to your email or mobile phone."
I am having the same problem! Except the email came from Virgin Media, I will copy and paste it here. I've called Customer Services who cannot help me, and pointed me in the direction of live chat and no one can talk to me. I am very disappointed as factored in this voucher when taking out my contract.
hank you for for submitting your details for the following offer: Receive a £35 Amazon.co.uk Gift Card when you take out the Virgin Media £15 Nano SIMO with uSwitch. If you haven't done so already, please complete your purchase on the Virgin Mobile website.
You will receive your eGift once you have completed your purchase and this purchase has been validated by Virgin Mobile. Details of how to receive your gift will be sent to the email address provided within 30 days from your purchase.
Terms and Conditions
Receive a £35 Amazon.co.uk Gift Card when you take out the Virgin Media £15 Nano Sim Only with uSwitch.
This offer is not available for purchases made via the telephone.
uSwitch holds the right to withdraw this offer if we believe that the terms of the offer are being abused in any way.
You will need to be a customer for 30 days in order to be eligible to receive the Reward.
This offer may be withdrawn or amended at any time.
This Promotion cannot be combined with any other voucher, offer, and discount or promotion code and may not be redeemed for cash. If this is used alongside another offer or discount you will not be eligible for the offer.
This offer is only valid for new Virgin Media customers.
You will be sent instructions on how to choose your Reward once you have been a customer for 30 days. You will have 3 months to claim your Reward by sending it to your email or mobile phone.
Only one Reward will be delivered per person.
Please check the redemption instructions and terms and conditions of your chosen Reward before making your choice.
Rewards should be treated like cash and kept securely. They cannot be replaced if lost or stolen.