After resolving my last issue with account information not showing up, I have come across another issue sadly. I am currently holding a PAYG sim from Virgin Media, and would like to switch to the Pay Monthly plans.
I have tried doing this over phone, but because of miscommunication about my address this did not work out. I then went to a Virgin store, and the salesman there told me that when they try to do a credit check the system cannot find my address. I have then registered an account with Equifax, and registered my address. When I ask Equifax about my address, they tell me that everything is set up correctly in their database. They advised me to change my home address at the bank where I hold my current account to the same address as well (bank had Flat 51, instead of Apartment 51). I did as I was instructed, but I still come across the same error when trying to order online and in the store: address not listed when trying to do a credit check.
A customer service operator told me that Equifax updates their database systems on the 24/25th of each month. Is this correct? Can I assume everything will work as it is supposed to after this date?
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