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justabloke
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Address Inconsistencies

Hi all,

 

eust checked my online bill and the address on the PDF of the bill is not correct.  When I go to the my profile section of the Mobile website my address is correct there?  Any thoughts...

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Forum Team
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Re: Address Inconsistencies

Hey justabloke, 

 

I would like to have a look into this for you as it is very odd, shortly I will send you a private message just to request some account information from you.

 

To pick this message up please click on the envelope on the top right hand corner. 

 

I look forward to speaking to you, 

 

Kelly 

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abravo
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Message 3 of 5
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Re: Address Inconsistencies

I'm having the same problem, address on the ebill is not the same as my profile.

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Re: Address Inconsistencies

Hi abravo,

Welcome to the Community Forum. Thanks for getting in touch and letting us know there's a problem with your billing address, I'm sorry that these don't match up as they should.

I'd like to get this corrected for you, but I will need to take more information from you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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abravo
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Message 5 of 5
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Re: Address Inconsistencies

Hi,

I moved house and update my account with the new address but the invoice is still showing with the old address.

Can you please update my address again?

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