I have been advised by online chat to post this here.
I have received a new SIM this morning and texted 'READY' from my old SIM.
The old SIM is not inactive and the new one is not working either.
AC reference: ********
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Welcome to the community!
Has there been any change since you posted?
Sometimes it can take up to 24 hours for the activation to complete but I will happily take a closer look if the old SIM is still active.
Let me know how you are getting on.
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