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Dale3
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Account

I cancelled 2 sim cards months ago but they keep showing up on my account page. How do i remove them?

 

Dale

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gindy
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Re: Account

Personally I'd call up customer service if you're worried that your accounts weren't closed.
I'm just a Virgin mobile customer, like you.
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Forum Team
Forum Team
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Re: Account

Hi Dale3

Welcome to the community Smiley Happy

Sorry for any confusion caused by your cancelled accounts still showing on your account online.

This is normal and your closed numbers may show for a number of months after they're cancelled allowing you to view historical bills.

Obviously if you spot bills still being produced with a balance other than zero once the number is cancelled, do get in touch so we can investigate.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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