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jaderadwell
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Account suspended

I have a rolling SIM contract for my sons phone. I don't live in the UK but he does. My account was suspended as I'd been sent a new debit card. I rang to give new card details but won't verify but I evetually managed to pay what was outstanding online 26 hours ago. My son still can't use his phone. I don't want to call Virgin again as I was on phone for about 15 mins yesterday and it will cost a fortune!
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Re: Account suspended

Hi jaderadwell

 

Welcome to the community, I'm sorry to hear about the issue with your account. Are you still experiencing any difficulties at the moment?

 

Regards

Dave 


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jaderadwell
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Re: Account suspended

Hi Dave

Thank you. I had to bite the bullet and ring again and they've activated it.

It's a shame there's no other way to get hold of them except phoning.

Jade
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