Menu
Reply
  • 1
  • 0
  • 0
Sarah1245789
Joining in
204 Views
Message 1 of 3
Flag for a moderator

Account suspended

Hi I've had my account suspended and I am trying to ring 789 to resolve the issue although it keeps cutting me off and I cannot seem to log into my account?

Thank you
0 Kudos
Reply
  • 3.82K
  • 895
  • 1.7K
Superuser
Superuser
197 Views
Message 2 of 3
Flag for a moderator

Re: Account suspended

Hi Sarah1245789,

 

if you can use another phone you can call the Team on 0345 6000 789.

Or you could try web-chat : Help and Support - Contact Us > Mobile > Your Account > Chat online.

The advisors are almost always busy though so it may take some time to get connected.
(Use a PC or laptop and keep the page open, just refresh it every few minutes until chat becomes available).

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
160 Views
Message 3 of 3
Flag for a moderator

Re: Account suspended

Hi Sarah1245789 Smiley Happy

 

We know that sometimes in life things don't go to plan, despite our best intentions Smiley Happy

 

AlexKid has a good bit of advice here and we'd like to know whether it was helpful and have you been able to get this looked into and sorted?

 

Keep in touch and don't be a stranger.

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply