if you can use another phone you can call the Team on 0345 6000 789.
Or you could try web-chat : Help and Support - Contact Us > Mobile > Your Account > Chat online.
The advisors are almost always busy though so it may take some time to get connected.(Use a PC or laptop and keep the page open, just refresh it every few minutes until chat becomes available).
If you want to say thanks > click 'Kudos'.Answered your question? > click 'Mark as Helpful Answer' also.
We know that sometimes in life things don't go to plan, despite our best intentions
AlexKid has a good bit of advice here and we'd like to know whether it was helpful and have you been able to get this looked into and sorted?
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