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babyxxxxx
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Account suspended?

I pay online rather than direct debit and have done for years. I just forgot to pay. I paid the outstanding amount this morning and tried to use my phone this afternoon with the message of my account being suspended, do I need to call or will it go back to normal now that ive paid.

 

Thanks

H

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Superuser
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Re: Account suspended?

I recall seeing a post here that stated it could take up to 72 hours to get services restored (after being suspended.) You could of course try a reboot of the phone and see if it is working again. Or call in again to see if customer services can speed things along.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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babyxxxxx
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Re: Account suspended?

Thanks for the reply, will give them a call once i get out of work.

 

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