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Kah1962
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Message 1 of 18
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Account suspended still why

I've made a £75 payment on my account yesterday still can't make calls why getting really angry I'm disabled as in unable to leave the house my phone is my life line I need it put back on I've made payment so why is it still suspended ?
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Kah1962
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Message 2 of 18
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Re: Account suspended still why

Can virgin media resend email invoice for quick pay I deleted it by mistake
I want to track the payment made on quick pay to get my account up and running again
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Les01889
Tuning in
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Message 3 of 18
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Re: Account suspended still why

You need to get in touch direct with Virgin accounts. You won't get a quick response for such a personally specific query here on the forum.

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Kah1962
On our wavelength
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Message 4 of 18
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Re: Account suspended still why

Like I said I can not speak to them I don't like speaking on phone because of my bipolar so guess I don't have a phone any more
But thanks for advice
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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Message 5 of 18
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Re: Account suspended still why

Hi Kah1962,

 

Thanks for posting Smiley Happy

 

I want to help get this all sorted for you. Are you still having issues with the account suspension?

 

Let me know as soon as you can. I'll do all I can to help.

 

Thanks,
 

Mat


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Kah1962
On our wavelength
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Message 6 of 18
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Re: Account suspended still why

Now I can't access blueyonder email it won't even open on my safari says server isn't opening Sara ??
I'm really really had enough I can't do any thing are virgin media playing games or do they not know what they are doing
I'm a bipolar and my illness is quite bad so I'm to scared to go out so u need my phone but what ever I try to do I can't !!!
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fatblokefletch
Well-informed
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Message 7 of 18
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Re: Account suspended still why

Matt offered to help yesterday - did you reply to him?
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Dave606
Fibre optic
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Message 8 of 18
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Re: Account suspended still why

Have you not got anyone in your home or who visits that can call Virgin on your behalf to deal with your phone issue?.  I always deal with Virgin Mobile and other providers on my partners behalf.  Pretty much anyone you know can speak to Virgin on your behalf if they have your permission and account details to give over the phone.

 

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Kah1962
On our wavelength
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Message 9 of 18
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Re: Account suspended still why

Again problems I can't remember password because of illness I forget things and when I did speak to adviser she was very rude
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Kah1962
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Message 10 of 18
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Re: Account suspended still why

I don't understand your answer what have I got to do
Is that an app ?
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