Menu
Reply
  • 12
  • 0
  • 1
Hillytoonbarmy
Tuning in
211 Views
Message 1 of 19
Flag for a moderator

Account app wont work, help

Hi cant get my account app to work, keeps telling me they cant connect to servers, any ideas?
0 Kudos
Reply
  • 9.96K
  • 290
  • 622
Forum Team
Forum Team
193 Views
Message 2 of 19
Flag for a moderator

Re: Account app wont work, help

Hey there Hillytoonbarmy,

Thanks for posting Smiley Happy

Sorry to hear about the trouble you're having. Can you explain a bit more about what's going on please, I don't know what account app you're trying to use?

Sorry about this,

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 12
  • 0
  • 1
Hillytoonbarmy
Tuning in
188 Views
Message 3 of 19
Flag for a moderator

Re: Account app wont work, help

Its my virgin acount app where i go to check my balance, it always says connection error cant reach our servers. Have uninstalled and installed many times im pulling my hair out can you help?
0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
177 Views
Message 4 of 19
Flag for a moderator

Re: Account app wont work, help

Hi Hillytoonbarmy,

Thanks for getting back to us.

Is the app for Virgin Media or for Virgin Mobile?

Are you able to sign into your account online via a laptop/PC?

Is the device you are using iOS or Android?

I appreciate this must be frustrating and if you can provide as much information as you can we can help further.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 12
  • 0
  • 1
Hillytoonbarmy
Tuning in
174 Views
Message 5 of 19
Flag for a moderator

Re: Account app wont work, help

Hi sam, it is the virgin media app for my account with my iphone6
0 Kudos
Reply
  • 12
  • 0
  • 1
Hillytoonbarmy
Tuning in
172 Views
Message 6 of 19
Flag for a moderator

Re: Account app wont work, help

I have no problems using laptop or pc its just the phone app tgat wont work, ta
0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
167 Views
Message 7 of 19
Flag for a moderator

Re: Account app wont work, help

Hiya Hillytoonbarmy,

I appreciate the information you have provided so far.

Is there any chance you can screen shot a picture of the app you are using please? 

Thanks

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 12
  • 0
  • 1
Hillytoonbarmy
Tuning in
162 Views
Message 8 of 19
Flag for a moderator

Re: Account app wont work, help

Sorry dont know how to send screen shot , but in app store type virgin media and it will bring up" Virgin mobile my account
0 Kudos
Reply
  • 7.14K
  • 231
  • 523
Forum Team
Forum Team
159 Views
Message 9 of 19
Flag for a moderator

Re: Account app wont work, help

Hi Hillytoonbarmy,

I'm sorry that your mobile My Account app isn't working on your iPhone. I'd like to look into this for you, but I'll need to take more information from you first. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 7.14K
  • 231
  • 523
Forum Team
Forum Team
148 Views
Message 10 of 19
Flag for a moderator

Re: Account app wont work, help

Hi Hillytoonbarmy,

Thanks for sending your details via PM. I have escalated this issue to our support team. I'll be back in touch with you as soon as I have an update on this. In the meantime, you should be able to access your account balance details via Your Account online.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply