I recently joined and have a £5 monthly bundle. I noticed recently that I had overstepped by 25p by texting a prime number and dialling one too.
I have been into my account and have paid the 25p excess, but it is still showing
Any idea why that might be please?
Welcome to the Community Forum and thanks for your post. Sorry to hear that there's you are seeing a discrepancy when checking your bill.
I've had a look at your bill and can give you an update on this, but I'll need to verify details with you first.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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