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vmhardy
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£5 bundle

Hello

I recently joined and have a £5 monthly bundle.  I noticed recently that I had overstepped by 25p by texting a prime number and dialling one too.  

I have been into my account and have paid the 25p excess, but it is still showing

Any idea why that might be please?

Thanks

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Forum Team
Forum Team
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Re: £5 bundle

Hi vmhardy,

Welcome to the Community Forum and thanks for your post. Sorry to hear that there's you are seeing a discrepancy when checking your bill.

I've had a look at your bill and can give you an update on this, but I'll need to verify details with you first.

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
 

Kind regards,

Terri

Virgin Media Forum Team


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