Menu
Reply
  • 2
  • 0
  • 0
justreply
Joining in
164 Views
Message 1 of 3
Flag for a moderator

20GBP refund

Why The Virgin Media didn't refund me £20 GBP I paid when signing a contract as it was promised? And how can I finally get it?

0 Kudos
Reply
  • 3.83K
  • 901
  • 1.7K
Superuser
Superuser
151 Views
Message 2 of 3
Flag for a moderator

Re: 20GBP refund

Hi justreply,

 

this forum is mainly a platform for customers to help and advise one another.

As such, account issues or queries cannot be dealt with here.

It is however monitored by VM staff and one may choose to PM you about this.

If this is to be the case though it is likely to take a few days.

You would be advised to call customer services free on 789 from your Virgin mobile or 0345 6000 789 from any other phone.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
138 Views
Message 3 of 3
Flag for a moderator

Re: 20GBP refund

Hey Justreply,

 

Welcome into the Community Smiley Happy

 

I would love to help and look into this for you. if you could tell me a little more and also If you can have a little look inside your 'Inbox', you'll see I've sent you a 'Private Message'. You can find this at the top right of the page, purple envelope Smiley Happy

 

As there are some billing queires, I'll need to ask some additional questions.

 

Speak to you soon.

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply