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loscassidy76
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Message 1 of 13
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£2 a day for data. what the heck.

i have just checked my sons bill and i can see since October he has used all his data and I have been charged £2 a day so my bills have gone up from £10 to £40- £56. he hasn t had any txt to say he was running out of data and why does it no just stop data from working when you have run out. This is a shocking way to do business. If i had noticed i would have uppped him to 20gb of dat which is £23. im very very unhappy with this service

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Superuser
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Message 2 of 13
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Re: £2 a day for data. what the heck.

you are unhappy becuase you have used all the data and was chared as the contract states.
Well not sure the extremes it would take to make some people happy.

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loscassidy76
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Message 3 of 13
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Re: £2 a day for data. what the heck.

every other company stop the data from working once you have used your data allowance. Rather than just taking £2 a day without even a txt

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teabag
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Message 4 of 13
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Re: £2 a day for data. what the heck.

It does sound your Son is a heavy user with the data, Virgin's system is set to send texts out when data is nearly used/used up, but if loads of data is used at those times the system gets confused and no texts get sent out :-(

Your best bet is to ring 789 and upgrade to the 20GB SIM which is on special price at the moment for £15 monthly.

The upgrade will not start until next refresh date - so if he's over again this month at the moment, you have a choice of paying the £2 daily charge or turning data off on the phone untill next refresh date.

Of cause, if his data usage is really big - he could still go over the 20GB monthly and then get the £2 daily charge still, your choice on how you deal with that with him :-)
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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Superuser
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Message 5 of 13
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Re: £2 a day for data. what the heck.

i only know of one company that does that
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loscassidy76
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Message 6 of 13
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Re: £2 a day for data. what the heck.

cheers teabag

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loscassidy76
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Message 7 of 13
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Re: £2 a day for data. what the heck.

3,O2,EE all txt you if ur running out of data. and then stop you using data when you run out. as it has happening in the past to me and the mrs

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Superuser
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Message 8 of 13
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Re: £2 a day for data. what the heck.

three dont stop me using data on my ipad. I know EE do
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loscassidy76
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Message 9 of 13
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Re: £2 a day for data. what the heck.

they stop it on my mrs iphone a few times before she upgraded

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pyrotenax
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Message 10 of 13
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Re: £2 a day for data. what the heck.

dont all phones come with a way to setup an alert system to inform you when you are close to your data levels ?



Running ASUS RT-AC88U with Asuswrt-Merlin firmware
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