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Registered: ‎10-03-2017
Message 1 of 2 (78 Views)

1500 minutes left but when I try to phone I get a message saying no credit

I've just got a new phone and pay monthly contract. Today my phone number was ported across from my old provider. I tried making a call but I got a message that I don't have enough credit.
In the my account app it says I have 1500 minutes remaining.

I have turned phone off and I have reinserted sim card.

In desperation I even tried topping up £5 on the app. Still no calls.

Help?
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Registered: ‎07-04-2015
Message 2 of 2 (28 Views)

Re: 1500 minutes left but when I try to phone I get a message saying no credit

Hi Mrsshrew,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with you mobile service since your number has ported over to your Virgin mobile. Has this issue been resolved for you since your post?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


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