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Mrsshrew
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1500 minutes left but when I try to phone I get a message saying no credit

I've just got a new phone and pay monthly contract. Today my phone number was ported across from my old provider. I tried making a call but I got a message that I don't have enough credit.
In the my account app it says I have 1500 minutes remaining.

I have turned phone off and I have reinserted sim card.

In desperation I even tried topping up £5 on the app. Still no calls.

Help?
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Forum Team
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Re: 1500 minutes left but when I try to phone I get a message saying no credit

Hi Mrsshrew,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with you mobile service since your number has ported over to your Virgin mobile. Has this issue been resolved for you since your post?

If you are still having a problem with this, please let me know and I'll look into this for you.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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