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Cam619
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Message 21 of 66
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Re: 0800 183 6416

UPDATE: I have received 8 missed calls yesterday after saying not to phone me and email instead
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Message 22 of 66
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Re: 0800 183 6416

Hi Both,

 

StraithJMN - The outbound sales team will have different offers/discounts available to them depending on what the focus is for the month.

 

 

Cam619 - The outbound sales team don't have the facility to email offers out that I'm aware of hence why they call.

 

Have you asked to be removed from marketing calls in future?


Rich
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savik2
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Message 23 of 66
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Re: 0800 183 6416

"The outbound sales team will have different offers/discounts available to them depending on what the focus is for the month."

Am I alone in disliking this wheeler-dealer business model that seems to be pervading all utility providers these days?  There is something distasteful about having to fend off telesales callers whose sales technique is little more sophisticated than the ragged-trousered boy tugging one's sleeve in a crowded souk.  How are we supposed to know whether this urchin is a genuine tout or a pick-pocket?  Moreover, if we should take it upon ourselves to venture up to a genuine VM salespoint - be it 150, the website, a phone number in a leaflet, or a high street shop - we never know if the deal we are offered is the best available, or merely the one that pays the highest commission to the salesperson to whom we are talking at that moment in time.  In the end, the customer's only recourse is to lie and haggle their way to a fair price via the Retentions team.  What kind of world are we living in, where dishonesty reaps better rewards than loyalty?

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StraithJMN
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Message 24 of 66
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Re: 0800 183 6416

Thanks for the prompt reply Rich, my main focus was just to let others know that this number is VM and what they should expect from the call.

It seems the main issues are the inappropriate volume of calls, the lack of clarity/answers within the call on what they are offering & that the feedback would be that one concise & clear offer via email, appears to be what most customers would prefer.
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Cam619
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Message 25 of 66
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Re: 0800 183 6416

Yes I have actually several times as I don't like how it is conducted.

They phone up and say they from virgin then ask straight away for my address, I won't give it so they got argumentative about it I told them not to ring me again and hung up






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Message 26 of 66
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Re: 0800 183 6416

Hi StraithJMN + Cam619,

 

Would you like me to remove you from these?


Rich
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StraithJMN
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Message 27 of 66
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Re: 0800 183 6416

Thank you Rich, I'd prefer not to be rang for any form of upselling.

If there is a *genuinely* free upgrade or improvement I don't mind being called.

If you are unable to note the above distinction on my account, then please remove me from calls in their entirety.

Thanks for your help.
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Message 28 of 66
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Re: 0800 183 6416

Hi StraithJMN,

 

I've removed this for you. Keep in mind this can take up to 6 weeks as the marketing campaigns are run in 6 week batches.

 

As a side note, any free upgrades (like the speed ones in the past) are usually relayed via email.


Rich
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Cam619
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Message 29 of 66
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Re: 0800 183 6416

Yes please I would appreciate being taken off it thanks for the help
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Message 30 of 66
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Re: 0800 183 6416

Hi Cam619,

 

That's been done for you too.

 

Take care.


Rich
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