Menu
Reply
  • 98
  • 0
  • 15
savik2
Up to speed
6,530 Views
Message 11 of 51
Flag for a moderator

Re: 0800 183 6416

Thank you, Kath F, for confirming that this is a bona fide VM telesales call.  However, as a loyal customer (with VM since they took over Telewest), I would like to say that I don't appreciate this gimmicky approach.  If VM has a genuinely good deal to offer its long-standing customers, send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up.  Treat us like adults, not overgrown children.  And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.

  • 18
  • 0
  • 3
nigeyb
On our wavelength
6,454 Views
Message 12 of 51
Flag for a moderator

Re: 0800 183 6416

 

savik2 wrote:

send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up.  Treat us like adults, not overgrown children.  And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.


^ Couldn't agree more

It's often very hard to understand the offer as it's from someone who doesn't speak English as a first language. They also often seem to be under a lot of pressure to close the deal.  

As savik2 states, just email out the offer and let us decide - most people can well do without these intrusive, high pressure calls

  • 18
  • 0
  • 3
nigeyb
On our wavelength
6,453 Views
Message 13 of 51
Flag for a moderator

Re: 0800 183 6416


Squirtle_96 wrote:

It's a genuine Virgin number. I agreed to have a new V6 box fitted and its appeared on my online account with the agreed date and time Smiley Happy


Thanks Squirtle_96

So what is the deal?

0 Kudos
Reply
  • 18
  • 0
  • 3
nigeyb
On our wavelength
6,447 Views
Message 14 of 51
Flag for a moderator

Re: 0800 183 6416


nigeyb wrote: 
So what is the deal?

So, answering myself, it appears that this is the deal....

Virgin TV V6 box: Only available for customers with Mix TV package and above and Virgin Media broadband minimum VIVID 100 (up to 100 Mbps). Content available to view depends on your TV package. 

You can install yourself, or pay for an engineer which costs £20. Is that correct? Is that what the call offers?

I keep getting these calls (but have yet to answer one) however, as I'm on the Player TV package, I'm guessing I'm not eligible unless I upgrade to Mix TV, which I don't want to do.

If it's convenient I'll answer next time they ring and update this thread

0 Kudos
Reply
Highlighted
  • 18
  • 0
  • 3
nigeyb
On our wavelength
6,398 Views
Message 15 of 51
Flag for a moderator

Re: 0800 183 6416


nigeyb wrote: If it's convenient I'll answer next time they ring and update this thread

As it turned out it was yet another call (third one in about two months) trying to get me to use Virgin mobile services. V annoying. Each time I have the conversation I ask them to put a note on my account to say I am not interested in switching to Virgin Mobile. 

0 Kudos
Reply
  • 4
  • 0
  • 2
Cam619
Tuning in
5,542 Views
Message 16 of 51
Flag for a moderator

Re: 0800 183 6416

Got a very patronising sounding person phone me at 8:30 pm said they were from virgin mentioned price hike then asked for my details, I had no reason to trust the call as I didn't recognize the number and info given could easily have been found out, I don't want calls to tell me what I already know about and offer me things I would much rather be emailed instead of a spam like telesales call
  • 1
  • 0
  • 0
Steedd0
Joining in
5,473 Views
Message 17 of 51
Flag for a moderator

Re: 0800 183 6416

You must be either nearing the end of or at the end of your contract and you're rolling over month to month.

What Virgin and other companies do is offer you deals like you have ,,, but theres a price you pay ,,,,,,,,, another contract .
Thats what they get out of it.
0 Kudos
Reply
  • 2
  • 0
  • 2
MariekevB
Joining in
3,603 Views
Message 18 of 51
Flag for a moderator

Re: 0800 183 6416

If it is for real, this is not the way to go about it. I've had 9 missed calls from this number just today, they've called me every 30 minutes even though I made it clear when they first called me on Tuesday that I didn't want them to call during working hours!

  • 5.45K
  • 240
  • 478
Forum Team
Forum Team
3,347 Views
Message 19 of 51
Flag for a moderator

Re: 0800 183 6416

Hi MariekevB,

 

Thanks for posting. Sorry to hear you've had a lot of missed calls from the sales team. I appreciate these can be inconvenient.

 

Are you still getting these calls since posting?

Are these calls to discuss a Virgin Media or Virgin Mobile account?

 

Thanks


Rich
Forum Team
0 Kudos
Reply
  • 3
  • 0
  • 3
StraithJMN
Tuning in
3,330 Views
Message 20 of 51
Flag for a moderator

Re: 0800 183 6416

Just to add my experience with this number to this thread. 

I had 20 missed calls from this number in under a month, I answered yesterday on the 21st call, after reading that this number is genuine.

I was told that I could get a new VM box, at no extension to my contract and at no additional cost, but I politely declined when asked for my address as I didn't recognise the number and I don't give out my personal details to a number that has called me.

I then asked "If I ring Virgin Media myself, then will this offer still be available to me?" to which the response was "If I ring VM direct, then they cannot offer me a discount for this" .... I questioned what discount there was, on what was being described as a zero cost item.  But did not get an answer.

After ending the call, I rang VM direct, who confirmed that this was a call from their Sales Team and that I could get a new box at a one-off cost of £20. And that there was no way of waiving this £20 fee.  I'd definitely describe this as a nuisance call, unprofessional, and if it costs £20 for a box, it was also purposefully misleading when I was told that there were no additional costs.

Disappointing from Virgin Media.