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savik2
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Message 11 of 17
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Re: 0800 183 6416

Thank you, Kath F, for confirming that this is a bona fide VM telesales call.  However, as a loyal customer (with VM since they took over Telewest), I would like to say that I don't appreciate this gimmicky approach.  If VM has a genuinely good deal to offer its long-standing customers, send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up.  Treat us like adults, not overgrown children.  And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.

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nigeyb
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Message 12 of 17
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Re: 0800 183 6416

 

savik2 wrote:

send us an email setting out the offer in clear, concise terms, so we can make a considered and informed decision about whether to take it up.  Treat us like adults, not overgrown children.  And stay well clear of telesales calls - whether solicited or unsolicited, they are a nuisance.


^ Couldn't agree more

It's often very hard to understand the offer as it's from someone who doesn't speak English as a first language. They also often seem to be under a lot of pressure to close the deal.  

As savik2 states, just email out the offer and let us decide - most people can well do without these intrusive, high pressure calls

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nigeyb
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Message 13 of 17
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Re: 0800 183 6416


Squirtle_96 wrote:

It's a genuine Virgin number. I agreed to have a new V6 box fitted and its appeared on my online account with the agreed date and time Smiley Happy


Thanks Squirtle_96

So what is the deal?

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nigeyb
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Message 14 of 17
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Re: 0800 183 6416


nigeyb wrote: 
So what is the deal?

So, answering myself, it appears that this is the deal....

Virgin TV V6 box: Only available for customers with Mix TV package and above and Virgin Media broadband minimum VIVID 100 (up to 100 Mbps). Content available to view depends on your TV package. 

You can install yourself, or pay for an engineer which costs £20. Is that correct? Is that what the call offers?

I keep getting these calls (but have yet to answer one) however, as I'm on the Player TV package, I'm guessing I'm not eligible unless I upgrade to Mix TV, which I don't want to do.

If it's convenient I'll answer next time they ring and update this thread

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nigeyb
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Message 15 of 17
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Re: 0800 183 6416


nigeyb wrote: If it's convenient I'll answer next time they ring and update this thread

As it turned out it was yet another call (third one in about two months) trying to get me to use Virgin mobile services. V annoying. Each time I have the conversation I ask them to put a note on my account to say I am not interested in switching to Virgin Mobile. 

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Cam619
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Message 16 of 17
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Re: 0800 183 6416

Got a very patronising sounding person phone me at 8:30 pm said they were from virgin mentioned price hike then asked for my details, I had no reason to trust the call as I didn't recognize the number and info given could easily have been found out, I don't want calls to tell me what I already know about and offer me things I would much rather be emailed instead of a spam like telesales call
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Steedd0
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Message 17 of 17
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Re: 0800 183 6416

You must be either nearing the end of or at the end of your contract and you're rolling over month to month.

What Virgin and other companies do is offer you deals like you have ,,, but theres a price you pay ,,,,,,,,, another contract .
Thats what they get out of it.
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