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nislam88
Tuning in
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why is retention so bad they dont care about exiting customers

i have been a customer for 2 years on 2 diff properties now and had great service until it came to getting a new deal, rang retention's they said all the offers are for new customers and your better off cancelling! because not only we cant match your deal but increase it and the prices were all higher than what you see online..

customer service is terrible and why have a retention's department who do not want anything to do with existing customers 

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Dave_cq
Trouble shooter
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Re: why is retention so bad they dont care about exiting customers

It does seem a bizarre attitude.  Retentions used to be keen to offer better deals if you contacted them but now, judging by many of the posts in this forum, they are working under new instructions and offering nothing worthwhile. 

 

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