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madasahat
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why dont existing customers get best deals

I phoned to reduce my package to be told that i have to sign up to anther years contract and i will not get the advertised price as that is for new customers only   after 10-15 years with ntl then virgin is this how they treat loyal customers ?

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Superuser
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Re: why dont existing customers get best deals

All VM's deals for new customers are available to existing customers (excluding the introductory "startup" discount). Taking one of those deals will always result in a new contract.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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nedsram13a
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Re: why dont existing customers get best deals

tried this myself today and they will not give me the deals they are giving new customers even though my contract is up. They should treat loyal customers as equals to new customers (been with them 14 years)

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arrgee1991
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Re: why dont existing customers get best deals


nedsram13a wrote:

tried this myself today and they will not give me the deals they are giving new customers even though my contract is up. They should treat loyal customers as equals to new customers (been with them 14 years)


Try My Offers & Upgrades link from myvirginmedia.com It is as good as a new offer and it is best to avoid chat as they wont help you as they claim to, but I got vivid 200 + full house tv + talk more anytime including line rental £60/month for 12 months. Rises to £83/month after that but at that point I will downgrade to player package.

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arrgee1991
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Re: why dont existing customers get best deals


arrgee1991 wrote:

nedsram13a wrote:

tried this myself today and they will not give me the deals they are giving new customers even though my contract is up. They should treat loyal customers as equals to new customers (been with them 14 years)


Try My Offers & Upgrades link from myvirginmedia.com It is as good as a new offer and it is best to avoid chat as they wont help you as they claim to, but I got vivid 200 + full house tv + talk more anytime including line rental £60/month for 12 months. Rises to £83/month after that but at that point I will downgrade to player package.


Actually the deal is BETTER for existing customers as it is £67/month for first 12 months for new customers, though they do get a new V6 box rather than the 500GB tivo.  

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