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davemitch
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why does it take so long to update payments

Can you tell me why it takes so long to update payments on my ebill?

For the past while i have noticed it can take weeks for a payment to be updated on my ebills

So long that i have in fact paid bills twice due to it not updating

surely payment can be updated within  afew days of paying them

I always pay by debit card when the bill is generated but i have seen on the odd occasion that when  the next bill is sent it still has the previous month showing as unpaid

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Superuser
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Re: why does it take so long to update payments

VM's billing systems were all inherited from the predecessor cable companies that NTL and Telewest bought up. They do not operate in real time and the best VM can do with them is to update payments only when a new bill is generated. That doesn't mean you are stuck. If you pay by direct debit or through a bank account (debit or credit card) you can always check with the bank/card company that payment has gone through. But if you pay by cash you are out of luck.

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Superuser 2017/18
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