what is the process for getting compensation for a 5 day outage
so I was without any TV for 5+ days. fixed now - an engineer came on day 6 and replaced the dead tivo - but despite asking in my tivo post I have no response from staff as to how to claim compensation.
do I have to scream and shout at some poor guy in India or is there a better way
can forum staff please make it happen, with no additinal no drama, no queuing on phone
Re: what is the process for getting compensation for a 5 day outage
Thanks for your post and apologies to hear you were without service for a few days
The credit process is very strict when it comes to a loss of service refund. You have to report the issue to us asap via the helpline 150 / 0345 454 1111. Once the issue is resolved then we will credit you for any time you've been without service past 24 hours.
You will need to give us a call so we can process the refund for you.
Apologies for any inconvenience.
Kath_F Forum Team
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