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spacecadetuk
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vivid 200 not showing in package

Hi all, new here so better start with a hello.

I'm having virgin installed on the 27/01/17 and have opted for the vip package which includes vivid 200 but when I look in my account on myvirginmedia the phone and tv are there but is says that I don't have broadband in my package.

The conformation of order email does list it, as does my contract, just wondered if this was normal before activation of the service or do I need to sort something out.

TIA.

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Superuser
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Re: vivid 200 not showing in package


spacecadetuk wrote:

I'm having virgin installed on the 27/01/17 and have opted for the vip package which includes vivid 200 but when I look in my account on myvirginmedia the phone and tv are there but is says that I don't have broadband in my package.

The conformation of order email does list it, as does my contract, just wondered if this was normal before activation of the service or do I need to sort something out.


It will show up in My VM after installation of your services. TV and phone always show before installation and broadband shows after installation.

Edit: Removed duplicate word.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Superuser
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Re: vivid 200 not showing in package


spacecadetuk wrote:

I'm having virgin installed on the 27/01/17 and have opted for the vip package which includes vivid 200 but when I look in my account on myvirginmedia the phone and tv are there but is says that I don't have broadband in my package.

The conformation of order email does list it, as does my contract, just wondered if this was normal before activation of the service or do I need to sort something out.


It will show up in My VM after installation of your services. TV and phone always show before installation and broadband shows after installation.

Edit: Removed duplicate word.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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spacecadetuk
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Re: vivid 200 not showing in package

that's what I thought just wanted to confirm it, thanks for the reply

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Forum Team
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Re: vivid 200 not showing in package

Many thanks for your query spacecadetuk and a big welcome to the Community! Smiley Happy

 

Great advice, as always from Shelke.

 

Feel free to get back to me if I can assist with anything more.

 

Take care,

 

Nat_J

 


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