The only way to deal with specific account queries is via the phone (150 from any VM line, & the call is free). The staff Forum Team here cannot access the financial side of your account due to Data Protection restrictions.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Thanks for your post and apologies to hear you've run in to some trouble with your bill.
It sounds as if you have made your made after the next bill was generated. In order for me to help you with this, I will need some information from you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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