I received the letter advising me to upgrade to the superhub by 30th april but had completely forgotten about it until now.
When I try to fill out the hubupgrade webpage I am prevented from completing the form due to the fact that I am probably the only person in the UK without a mobile phone, and the website has no option to allow you to use a landline number instead.
Either wait here for advice from the Forum Team later in the week or phone in on 150 (VM fixed line) or 0345 454 1111 (option for Broadband faults). Do this after the weekend or you'll only get the overseas call centres.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Thanks for getting in touch with respect to the online upgrade option for the hub.
My apologies about the delay in getting to you on the forums. Each time you post on the thread it basically bumps you to the back of the queue as we work on latest post date order so my apologies that we have not picked this up for you before now.
There is a way to bypass this on the system if you do not have a mobile number.
I'm going to send a PM to you to advise on how to get this done. You can find this in the purple envelope next to your forum name