I was offered a speed boost from 50 to 70 is this free as I was told when I rang 20 mins ago it would be, but when I signed up for it it says we will confirm your order ? I hope this if free as the customer service guy said as I cant afford any more additional costs :-)
Thanks for joining us on the community and for getting in touch about the speed boost costs
I'm glad to see that @Ernie_C has been able to support you and it's great to see that since your post you've taken this option on board with us. I hope you're enjoying your increased broadband speeds on us
The reason the sign up process mentioned the change was purely for customers who needed a replacement Superhub. If you did, then the order would have generated a £5.99 charge for the delivery of this as a one off charge only.
As you didn't need an equipment upgrade, there was no delivery cost needed and no equipment needed to be sent, it was a straightforward speed change which we were able to process automatically for you upon receipt of your request to us
Please let us know if there is anything else you need any help or support with. We're happy to help out