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ryan3202
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"your speed boost is ready"

HI,

I've been told I have a speed boast to activate when I log on to my account but when I click the order link it's saying I have an invalid bundle. Can any one sort this for me?

Thanks

 

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Re: "your speed boost is ready"

Hey ryan3202

Thanks for your PM to me, and given where you're from, I feel compelled to add in 'What about ye!' Smiley Very Happy

(Half my family are from your neck of the woods Smiley Happy )

I can see that the speed boost is due anytime now and given you were on a legacy option I have asked that in this case the teams make an exception to save you having to wait longer. The issues in the area would not have prevented this for you.

You should get this new speed hitting your hub in the next 24 hrs at the latest!

Take care and let me know if you need anything else Smiley Wink

 

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




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Re: "your speed boost is ready"

Hi ryan3202

Thanks for dropping by about the speed boost and for joining us on the forums too Smiley Happy

We'd be happy to take a look into this for you and for us to do so if you could send a private message to me with your name and full address, I can then take a further look at this for you.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch.

Cheers Smiley Very Happy

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Message 3 of 5
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Re: "your speed boost is ready"

Hey ryan3202

Thanks for your PM to me, and given where you're from, I feel compelled to add in 'What about ye!' Smiley Very Happy

(Half my family are from your neck of the woods Smiley Happy )

I can see that the speed boost is due anytime now and given you were on a legacy option I have asked that in this case the teams make an exception to save you having to wait longer. The issues in the area would not have prevented this for you.

You should get this new speed hitting your hub in the next 24 hrs at the latest!

Take care and let me know if you need anything else Smiley Wink

 

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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ryan3202
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Re: "your speed boost is ready"

Hi Karen,

Thank you very, very much, been a bit of a long winded exercise to get this sorted, your help has been "cracker" Smiley Wink

Ryan

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Re: "your speed boost is ready"

That's 'dead on' Ryan Smiley Tongue

Have a fab day my lovely!

 

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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