Menu
Reply
  • 2
  • 0
  • 1
markyb2
Joining in
77 Views
Message 1 of 3
Flag for a moderator

payments

have paid my first bill by d/d, but not showing on my VM or had a email payment conformation to say it has been received

0 Kudos
Reply
  • 21.55K
  • 805
  • 1.59K
Forum Team
Forum Team
48 Views
Message 2 of 3
Flag for a moderator

Re: payments

Hi markyb2, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. Smiley Happy

 

When a payment gets taken by direct debit, it can sometimes take 24 hours to actually show on the account. As long as you have seen the money come out of your bank then it's all good. 

 

You'll find the system will update when the next bill is generated. 

 

If you have any concerns, pop back and let us know.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



  • 2
  • 0
  • 1
markyb2
Joining in
42 Views
Message 3 of 3
Flag for a moderator

Re: payments

thank you kath x