have paid my first bill by d/d, but not showing on my VM or had a email payment conformation to say it has been received
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
When a payment gets taken by direct debit, it can sometimes take 24 hours to actually show on the account. As long as you have seen the money come out of your bank then it's all good.
You'll find the system will update when the next bill is generated.
If you have any concerns, pop back and let us know.
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