Thanks for your post and welcome to the forums. It's great having you on board with us in the Community
When you have a direct debit setup, the payment will come out as planned even if you make a payment via quick pay. What happens is your account then goes in credit so you have less to pay on your next bill.
If you let us know at least 5 days before your Direct Debit is due to come out then we can amend the amount your Direct Debit is due to take.
Going forward, if you want to pay via Direct Debit then leave the payment go through. Any funds you have to pay beforehand can be saved in the account ready for the direct debit
Let me know if you have any further questions.
Kath_F Forum Team
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