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devine
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paper billing

Has anyone been charged for paper billing. For 10 years I've been charged for paper billing when I asked not to have paper billing when I signed the contract at the very beginning...

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Superuser
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Message 2 of 5
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Re: paper billing

Everyone is charged for paper billing. To change log in to My Virgin Media and billing and select paperless billing. The charge will stop. If you are paperless already then ring VM on 150, billing and ask them to put the mistake right. Why have you waited 10 years to sort this out?


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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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devine
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Message 3 of 5
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Re: paper billing

I have and signed a contract stating that I dont want paper billing
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Superuser
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Re: paper billing

You'll need to ring in. It's a mistake. They can put it right.

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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devine
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Message 5 of 5
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Re: paper billing

I HAVE AND STILL WAITING FOR MY LINK TO BE SENT TO MY EMAIL ADDRESS !!!!!
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