Re: need direct e-mail address to customer services, can anyone help ? please
Thanks for your post and welcome to the forums. It's lovely having you here even if the circumstances are less than perfect
We regularly review our contact options to ensure our customers have the best experience as well as making sure they meet OFCOM / CISAS regulations.
We did use to have an email option however it became so over run with general queries that could have been resolved with a simple phone call that customers with genuine complaints were waiting long periods of time.
We did a complete overhaul and spend time training all our helpline agents to manage what ever may come their way. You can speak to Customer Services by calling them on 150 / 0345 454 1111. You can also chat to our team online via Online Chat here: Web Team Chat
For general queries / questions you can ask them here or head over to our Facebook and/or Twitter page.
Now there is no excess waiting and most things are resolved right away.
I hope this information helps
Kath_F Forum Team
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