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billncyn
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need direct e-mail address to customer services, can anyone help ? please

need direct e-mail address to customer services, can anyone help ? please

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Superuser
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Re: need direct e-mail address to customer services, can anyone help ? please

There isn't one, you however can use the Webchat to chat with an agent online about any issue(s) you're having service etc wise.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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billncyn
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Re: need direct e-mail address to customer services, can anyone help ? please

Thanks so much for info,

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Cherrypicker
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Re: need direct e-mail address to customer services, can anyone help ? please

If you cannot get a answer try the CEO.  this should help not widely know email.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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billncyn
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Re: need direct e-mail address to customer services, can anyone help ? please

Cheers friend many thanks for getting back to me.

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billncyn
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Message 6 of 9
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Re: need direct e-mail address to customer services, can anyone help ? please

It is difficult contacting them friend as they took the CEO,s contact details out of your message.

Appreciate your effort.

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Forum Team
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Message 7 of 9
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Re: need direct e-mail address to customer services, can anyone help ? please

Hi billncyn,

 

Thanks for your post and welcome to the forums. It's lovely having you here even if the circumstances are less than perfect Smiley Sad 

 

We regularly review our contact options to ensure our customers have the best experience as well as making sure they meet OFCOM / CISAS regulations. 

 

We did use to have an email option however it became so over run with general queries that could have been resolved with a simple phone call that customers with genuine complaints were waiting long periods of time. 

 

We did a complete overhaul and spend time training all our helpline agents to manage what ever may come their way. You can speak to Customer Services  by calling them on 150 / 0345 454 1111. You can also chat to our team online via Online Chat here: Web Team Chat

 

For general queries / questions you can ask them here or head over to our Facebook and/or Twitter page. 

 

Now there is no excess waiting and most things are resolved right away. 

 

I hope this information helps Smiley Happy

Kath_F
Forum Team

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billncyn
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Message 8 of 9
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Re: need direct e-mail address to customer services, can anyone help ? please

Many thanks for getting back to me, I will have a chat on line as that is better for me as I have a hearing issue, I didn't know it had this service, great I'm off to have a chat, lol

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Forum Team
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Message 9 of 9
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Re: need direct e-mail address to customer services, can anyone help ? please

Hey billncyn

Thanks for getting back to us.

Please let us know how you get on with the Webchat team and if you need anything further then just pop back and let us know Smiley Happy

Thanks again.

Karen_A
Forum Team

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