Many thanks for getting in touch about the cabling and wow, this is a long thread It's great to see the guys jumping in to support you with this!
I'd like to take a look into this for you to see what we can do to support you further.
For me to do so if you could send a private message to me with your name, preferred contact number and full address, I can then flag this to the install teams for you and will get back to you as soon as I can with their updates.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the'send me a message'option.
Once you've popped those details to me I'll be back in touch to confirm what they are going to do to resolve this for you
hi karen. sorry for late reply. someone has come out and fed the outside cable from pavement via trunking in garden to my box. trouble is they have left the previously joined cable to my neighbour on her side and disconnected my side! so the wire is still there even though its not doing anything. crazy eh?