Many thanks for getting in touch about the cabling and wow, this is a long thread It's great to see the guys jumping in to support you with this!
I'd like to take a look into this for you to see what we can do to support you further.
For me to do so if you could send a private message to me with your name, preferred contact number and full address, I can then flag this to the install teams for you and will get back to you as soon as I can with their updates.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the'send me a message'option.
Once you've popped those details to me I'll be back in touch to confirm what they are going to do to resolve this for you