first post on here so please bear with me. i have a bit of an awkward problem which i am anxious to get resolved quickly. i had a 100mb broadband fibre optic setup installed at my home two weeks ago. the engineer that came told me that my cable connection coming from the pavement outside was faulty and that the internet was there but there was no 'rf' through the cable. his solution was to join the cable from my outside box to my neighbours box next door. now here is the problem i cannot get through to virgin to try to get this resolved and worse we dont get on very well with our neighbours! (i guess you see my problem). we desperatly want our cable connection fixed coming from the pavement to our box so that our neighbours dont see the joined cable to their box and godforbid.... cut it. i just dont know who to approach and i cant even seem to get through on the phone and there is no email that i can see, chat is also very busy. please help as we are getting desperate with the situation. many thanks in advance for any help and replies, peter.
This is often used as a temporary solution, as it can take several weeks to get a cable pull team in to re-pull the drop from the cabinet. The Forum Team staff here should be able to chase this up for you. They can take a few days to respond.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
i would be very grateful if this could be resolved as soon as possible. i am happy with the speed of the internet and service but me and my wife are very anxious that the situation as it stands needs to be sorted as you cant help but see the joined cable and so far we have got away with it with our neighbour.
spell wrote: Another pointless post - it's all about the job being done properly in the first place - and legally.
"properly" is a relative term, there isn't any need to lay a cable per property when a single cable "can" service more than 1 account, there are 2 accounts at this property and we share a single cable to the cabinet, as far as we're concerned this is "properly" installed, legally isn't really an issue, technically speaking the boxes and network belong to VM not the customer, they are only tapping in to their own property, sure the neighbour could kick off a stink about it but they don't have a legal right to cut off another customer from the VM network as, again, they don't own it