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kayleighr
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moving home

Hi i moved into my new home about a month ago, i was told that because i was moving before my bill for the month was due i wouldnt have to pay for it but they would take it out next month when my new bill was due and they would refund it, the bill date is coming up and im being billed for two months and i have also noticed that my package has changed even though i specifically told them when i move i want to keep my old package as i still have a special offer on it for a couple more months. 

Please if anyone can help who has had a similar problem or who knows what i should do tell me

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Parrotperson
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Re: moving home

Ring on Monday and clarify with the accounts dept. It's probably just a mistake at their end. 

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