I am thinking of cancelling my subscription so I called to 151 to arrange it. I was told I am signed into a minimum 18 month contract. I asked the person who was speaking to me if she could send the contract detailing this as firstly i am convinced i only signed up for 12 month, Six months at a discount price then the full price after that, As I was speaking to her I logged onto my account details to see if i could find this 18 month contract detail but nothing there. As i was starting to get a bit irritated by the questions and the fact that virgin would charge me £225 to break the contract i asked her to send me the contract i agreed to by email so i could get off the phone, twenty four hours later i am still waiting for it. Can somebody from virgin media please contact me to tell me exactly what my minimum term is please.
I signed up to Virgin Media myself a few weeks ago (was connected 2 weeks ago) but I haven't received any contract by e-mail or by post.
It may be that it was just a verbal contract and they would have to listen back to telephone recordings if you are disputing the length of the contract.
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Hi, I too would like to know my contract term, as I'm thinking of leaving after suffering poor broadband speeds and disconnections if more that 3 people log on to virgin. I've had 2 engineers come over in the past and to try to sort this mess out, but it hasn't improved at all. I know that if I phone Virgin, they'll try and try to persuade me to stay, but really, I'm at my wits end, and there's no way I'll pay £225 to break my contract after suffering months and months of poor broadband service!! Could anyone help in finding my contract term??
Thanks for your post and apologies to hear you're having an issue with your broadband connection.
I'm more than happy to take a look at things for you however I haven't been able to locate your account and will need to pass security with you anyway.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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