Thanks for taking the time to get in touch with us about the loose cable and welcome to the forums
We can totally take a look into this with you! To support you, I will be sending a pm to you that you can find in the purple envelope next to your forum name. Once we have the details we need to help out we'll be able to take a look into this for you ASAP.
Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.
Have a look at my reply on the other thread and stick with that one so we keep all the information in one place.
Kath_F Forum Team
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