I'm confused. My account seems to be saying I'm eligible to upgrade from 152 to 200MB but then it asks me to press an "order Now " button. If the new router / superhub is supplied and installed for free, is the speed upgrade free as well?
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The free upgrade from 152 to 200 is indeed completely free - no change in monthly charges.
The order process is to ensure that, if required, an appropriate hub is supplied. If I recall, there may be a nominal charge for delivery of any new hub.
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Many thanks Ernie
I've ordered upgrade and it is indeed free and they are sending someone to deliver and install it for nothing!