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matfior
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how to get a better deal

Hi,

is there a way to get a better deal (I am now paying a lot and the service could be better especially in the evenings) without doing the whole comedy of threatening to cancel and then getting the retention offer?

 

thanks,

Matteo

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Superuser
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Re: how to get a better deal

You shouldn't have to threaten to leave and those that think they do usually just get a polite response along the lines of "OK, I've put your cancellation request through."

There is a limited about the Customer Relations team can do. I.E. put you onto a current price deal and offer a loyalty discount. And n some cases they can throw a little gift like a Netflix voucher (depending on if you go for a triple play bundle.)  They won't be able to offer you new customer prices unfortunately.

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Buffer6
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Re: how to get a better deal

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matfior
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Re: how to get a better deal

Thanks mate, this is helpful.
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