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th116
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how can i order asuper hub 3 upgrade when the site says it cant find my account

been trying for 2days to book an upgrade every time I put my details in it says incorrect try again..is this to put customers off .they seem to know in the billing office!

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Superuser
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Re: how can i order asuper hub 3 upgrade when the site says it cant find my account

I suspect you are not entitled to an upgrade. That site, I believe, is to replace equipment which is becoming obsolete.

Which Superhub do you currently have and which broadband speed are you contracted for?

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Forum Team
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Re: how can i order asuper hub 3 upgrade when the site says it cant find my account

Sorry to hear about the bother experienced when trying to do this th116, 

 

I've had a look into this for you and I can see that this has since been resolved. 

 

Let me know if I can help with anything more. Smiley Happy

 

Take care, 

 

Nat_J


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