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kelbert
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free speaker

hi all

 

i signed up to virgin media mid august when the deal for free speaker or voucher was going on was told we would be contacted but have heard nothing, just spoke to someone via web chat and they are saying nothing is on my accounteven tho they can see our package and sign up date.

has this happend to anyone else if so can anyone point me in the direction to get it sorted

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Re: free speaker

Hi kelbert,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: free speaker

Hi kelbert,

 

Thanks for your patience whilst I looked in to this for you. 

 

The team have come back to me today and advised that the account isn't eligible due to the date you took the package. 

 

I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks, 

Kath_F
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Re: free speaker

Hi kelbert,

 

I've not received any reply to my message so I'm hoping this means you've resolved things via another method.

 

If you still need my help, refer to the message I've sent you via PM Smiley Happy

 

Thanks,  

Kath_F
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