I have been a loyal(maybe stupid then) customer for over 10yrs, I have broadband and phone(had to have phone when I joined even though I don't actually have a landline!!)anyway, I now disgustingly pay nearly £50pm for broadband and a phone line I never use
Saw the new deal of broadband and no phone line for £18pm for 12 months contract, thought I would ring (not my type of thing to ring up these places usually) and I got Jordan, what a waste of time
I was told he couldn't see the deals and couldn't offer me anything except 75p off (cost me way more being passed around on this phonecall) he said he didn't know anything about a broadband only package and it would be 6months if I left before I could sign up again (can I just say I have no contract whatsoever and pay in full every time a bill appears!) is this really retentions?????? how has this conversation RETAINED me?
To say I am disgusted would be an understatement, so even though as a bloke we're inclined to be a bit 'if it aint broke don't mess with it' I will spend my weekend looking for a better deal somewhere else
I have to say that I feel you're completely wrong about Virgin's view on customer loyalty... my take is that they're really aware of it... they see loyal customers WITH DONKEY EARS SUPERIMPOSED ON THEIR HEADS and they hear us going EE_AWWW!
Its the same with most things. if you dont call and chance you will pay the same for ages. Just noticed last month i'm still paying £37 for my ee phone. So now called and got it down to £15.
If you dont like the offer you got last time dont accept it and call again. If you find a better deal somewhere else move providers. in 2 years when the new provides does the same move back to VM as a new customer.