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PennyMia
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contacting virginmedia

I am just disgusted and frustrated that virginmedia cannot even pick up a textphone number

they dont give out an email address to contact

dont give out an addresss for letters

every help topic ends with CALL 150

sorry but out of how many thousands on this forum can nobody help me contact virgin media other than CALLING.

paying for a service i cant use !

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jamesofmerton
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Re: contacting virginmedia

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic... complaints address on this.

as for email, there is no official one. companies are not currently legally required to have one.
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Superuser
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Re: contacting virginmedia

staff should pick this up in a few days - they should be able to help - as for email addy's - they do and dont exist - there is no general one but you can contact the ceo's office which is a dept to sort out problems - you will have to ask Google for help as its against forum rules to post it

____________________

Tony
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jamesofmerton
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Re: contacting virginmedia

http://store.virginmedia.com/content/dam/eSales/Downloads/Consumer%20Complaint%20Code%20of%20Practic... complaints address on this.

as for email, there is no official one. companies are not currently legally required to have one.
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Superuser
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Re: contacting virginmedia

There is also the web chat (albeit the very busy web chat) on the contact us part of the site.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

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PennyMia
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Re: contacting virginmedia

Thank you . Yes very, very busy and every time I try it’s not available. 

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Superuser
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Message 5 of 5
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Re: contacting virginmedia

staff should pick this up in a few days - they should be able to help - as for email addy's - they do and dont exist - there is no general one but you can contact the ceo's office which is a dept to sort out problems - you will have to ask Google for help as its against forum rules to post it

____________________

Tony
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