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naser
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charged £41.47 explanation

Would like to know why i been charged£ 41.47 this month.  usually  its 22.99 let me know am so disappointment with this feaking internet provider 

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Superuser
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Re: charged £41.47 explanation

Can't deal on the Forum. You'll have to phone in - 150 or 0345 454 1111 - billing queries.

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Superuser
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Re: charged £41.47 explanation

I usually find that comparing the two bills will identify the reason, especially when the difference is so large.

What does that find out?

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Forum Team
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Re: charged £41.47 explanation

Hi naser, 

 

Thanks for your post and welcome to the forums. It's really great having you online and in the Community with us Smiley Happy 

 

I'm sorry to hear that your bill has increased this month. Usually any increase like this would be done to call usage, pay per view charges or a discount ending on the account. 

 

As mentioned above, we're not able to deal with this directly. You can check your bills in My Virgin Media to see if you can see the difference. If not, speak to the team on 150 / 0345 454 1111 and they will be able to help Smiley Happy 

 

Let us know how things go. 

 

Thanks,

Kath_F
Forum Team

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