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bchecketts
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cancelled.. offered a deal now cant get hold of the team

Hi, I cancelled my package and its due to be turn off next week.

I ordered new services with another company and they gave me an install date.

A virgin team called me and offered to match the deal to stay, so i said yes, if i can cancel the new order. Cancelled new order and cant get hold of team that contacted me.

Virgin CS can see log on system but cant get near price.

any idea on how i get to speak to this specialist post cancellation retention team?

thanks

Ben

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Forum Team
Forum Team
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Re: cancelled.. offered a deal now cant get hold of the team

Hi Ben, 

 

Thanks for your post and welcome to the Community. It's really nice to hear you're looking at staying with us after all. 

 

Give the team a call on 150 / 0345 454 1111 and follow the options for leaving us. This will get you through to the relations team who'll be able to help Smiley Happy

 

Let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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