Menu
Reply
  • 1
  • 0
  • 0
Queenofdance0
Just joined
97 Views
Message 1 of 2
Flag for a moderator

cancellation

why is it that no team member is available to speak with you when you want to cancel. Not good customer service, this has made my decision to cancel even more positive!!!

0 Kudos
Reply
  • 12.78K
  • 1.62K
  • 3.78K
Superuser
Superuser
54 Views
Message 2 of 2
Flag for a moderator

Re: cancellation


Queenofdance0 wrote:

why is it that no team member is available to speak with you when you want to cancel. Not good customer service, this has made my decision to cancel even more positive!!!


It depends on when you call in (excluding bank holidays et cetera) then cancellation option is staffed 8AM to 8PM M-F and 8AM to 6PM Sa, closed Su.

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
0 Kudos
Reply