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Queenofdance0
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cancellation

why is it that no team member is available to speak with you when you want to cancel. Not good customer service, this has made my decision to cancel even more positive!!!

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Superuser
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Re: cancellation


Queenofdance0 wrote:

why is it that no team member is available to speak with you when you want to cancel. Not good customer service, this has made my decision to cancel even more positive!!!


It depends on when you call in (excluding bank holidays et cetera) then cancellation option is staffed 8AM to 8PM M-F and 8AM to 6PM Sa, closed Su.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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