I emailed at the end of December to request that my contract be cancelled. I've had no reply so guess it's gone into some sort of black hole. I am out of the country indefinitely and am unable to phone, which seems to be the only way to contact you. Please can you send me some information as to how I can contact you without phoning. I can write if you can let me have an address. Many thanks.
There is no viable e-mail address so heaven knows what you used. Address to write to:
Virgin Media, PO Box 333, Matrix Court, Swansea, SA7 9ZJ
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.