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relleen1923
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cancel my contract

I am now in a care home so don't need by TV / telephone any more.  I cannot see anywhere how I cancel my contract.  Please tell me.

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Chris2110
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Re: cancel my contract

Think your best bet is ringing them. Doubt you'll be able to do it through the forum. Smiley Happy

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LittleMick73
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Re: cancel my contract

Hi Chris is right you must ring & speak to retentions to cancel your services. Regards Micky
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relleen1923
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Re: cancel my contract

It's not that simple as a password is needed to any telephone conversation before you can speak to a real person.  No idea what that password is.  Thanks anyway.  I guess we are stuck with the contract for ever.  Best wishes

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backtothefuture
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Re: cancel my contract

If you don't recall what the password is tell them this.  They will be able to verify you through security another way.  You certainly don't need to continue paying if you no longer require the services.  Just make sure you select the options for 'Leaving Virgin Media' as they are based in the UK and should be able to assist you more easily.

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