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lynnep
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cancel my account

once i cancel my account how soon after can another member of family open new customer account

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Forum Team
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Message 2 of 6
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Re: cancel my account

Hi lynnep

Thanks for your question!

Once the account is cancelled a new customer can open a new account pretty much straight away Smiley Happy New customers can either view our great offers Here or by calling our sales team on 0800 183 1234.

Hope this helps

Cheers

Ian_LP

Forum Team


The do's and don'ts. Keep the community welcoming for all. Follow the house rules



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motogoat
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Message 3 of 6
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Re: cancel my account

Yes, but won't get any services for at least 15 days. At least that's what I was told when I asked about cancelling my move to BT.

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Superuser
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Message 4 of 6
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Re: cancel my account


lynnep wrote:

once i cancel my account how soon after can another member of family open new customer account


Unless I'm mistaken, you've recently changed your package and this will almost certainly have come with a new 12 month minimum contract period.

If this is the case, and you should check, any cancellation will cause an early disconnection penalty.

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lynnep
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Message 5 of 6
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Re: cancel my account

yes that's correct I have downgraded to just broadband and yes I have accepted another 12 month correct... not missing anything so far
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Superuser
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Message 6 of 6
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Re: cancel my account

...so I don't understand why you are asking a question in this thread about cancellation.

Cancelling within the minimum 12 month period will mean you have to pay early cancellation charges.

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