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neilmc71
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bill

hi im getting virgin installed tomorrow the thing is the activation fee is 14.99 but ive paid 25.00 from my bank can anyone explain to me why thank you 

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Re: bill

Good morning neilmc71

Thanks for joining us on the forums and for getting in touch about the £25.00 advance payment Smiley Happy

This is a payment that helps secure the account for you and allows us to raise the account in line with certain credit criteria. The balance you have paid applies as a credit towards the first bill.

Once the bill is generated, on the first bill you will see:

  • Any payments you have made in advance so the £25 will reflect on this.
  • The first two months charges. All our bills bill a month in advance and with the first bill, the charges cover the first two months. This covers the time you have had the services from up to the standard month in advance.
  • Any installation or set up costs.
  • Any call charges or Pay Per View charges.

If you have any further questions about this or anything else, just let us know Smiley Happy

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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