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Registered: ‎18-12-2014
Message 1 of 7 (129 Views)

bill has been raised?

has virgin raised there prices?? my bill has a extra 9 pound for no reason at all.

**bleep**
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Superuser
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Registered: ‎22-06-2013
Message 2 of 7 (117 Views)

Re: bill has been raised?

Compare your current bill to the previous bill, the reason will be clear then. Likely you had a discount period come to an end.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Message 3 of 7 (111 Views)

Re: bill has been raised?

there nothing mentioned in the bills
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Message 4 of 7 (109 Views)

Re: bill has been raised?


skullblits wrote:
there nothing mentioned in the bills

The current bill won't say "we put it up because of X,Y,Z." It requires comparing everything listed on each of the two bills. But did you have a discount of any kind applied to your account for a while?

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Message 5 of 7 (103 Views)

Re: bill has been raised?

only thing I can think of is that my contract has ended
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Message 6 of 7 (99 Views)

Re: bill has been raised?


skullblits wrote:
only thing I can think of is that my contract has ended

Contracts don't come to an end automatically, but welcome discounts/existing customer discounts do.

Here's a snippet from one of my bills showing a discount. The 'Your package' section is one of the most important parts of the bill to view:

yp.jpg

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Message 7 of 7 (50 Views)

Re: bill has been raised?

Hi Skullblits, 

 

Thanks for your post and apologies to hear there has been an increase to your bill. 

 

As mentioned above by other users, it's possible a welcome or loyalty discount has ended. 

 

Did comparing your bill to a previous one show any thing obvious? 

 

If not and you are still unsure, let us know and we can dive in to this in more detail for you Smiley Happy

 

Thanks,

Kath_F
Forum Team

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