Managing Your Account - Cable - Page 99

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Contract Renewal

I've been out of contract for a few months now, as the cost of renewing before the contract was going to increase substantially, and I wanted to look at other options. As such, I've been on a 30-day rolling contract at the original price. My contract...

Renewed contract - still on ancient hub (sh2)

Hi, Not sure if this is the right place for this, but I’ve seen others have some luck in getting a newer hub via these forums.I renewed my contract with VM last year and was told I wasn’t entitled to any new hardware - despite the fact that I’ve had ...

Cancelling my cancellation

I cancelled with VM and then changed my mind less than an hour later. When. I called VM, they said they couldn’t cancel the cancellation. What sort of customer service is this? I have been with VM since the blueyonder days, and the customer servic...

Resolved! Unable to register for My Virgin Media Account

HiI signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Con...

Resolved! Renewal offer letter not honoured

Has anyone had a contract renewal letter offering a new bundle which VM will not honour when contacting them by phone. I’ve sent copies of the letter via text and email and still no luck. Chat is hopeless. 18 months ago when I started this contract I...

Unable to changing phone number in contact details

why cannot I not change my phone number in my contact details when there is the option to edit. All it does is revert to the existing number which is now out of use. Also called Virgin and had an agent change it. They said they had but when I look at...

VAT Invoices

Why are you not showing the VAT part of our invoices. Can you email a copy of all previous invoices with a breakdown of VAT and your VAT number displayed. This seems to be a common query and you should be doing it without us having to spend 30 minute...

Re: Virgin harassing me with multiple debt collection agencies.

Same here. On about the 3rd debt agency for a dispute with this absolutely appalling company. Virgin cleaned out my bank account adding engineer costs and raising my bill by 35% claiming that was fair with inflation. I was left with zero money for f...

Resolved! Renewal offer not honoured, online offer

Hi,My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27.An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33. I queried ov...

Resolved! Cant verify my email

I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...

Virgin Media Virgin Media Community