Managing Your Account - Cable - Page 95

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Upgrade order not processed

I'm an existing broadband customer and placed an upgrade order to add TV on 8th February online through my account.I received an order number and contract summary and information sheets, but haven't heard any more since and the order isn't showing in...

Resolved! Trying to leave but its impossible

So the latest price rise for me has pushed me to want to cancel my current deal and leave. After 2 calls and 45 mins of my life i wont get back i have been told i have to either wait till July or pay £280 cancelation fee. With that i opted to see if ...

Customer services number for a complaint

HelloCan someone please tell me what number to call for me to make a serious complaint about the Virgin call centre. Thank you

I can't register my account

When I try and register my account, I get emailed a link but upon clicking it, it tells me the link has expired. From the same web page where it tells me my link is expired, I can request a new link, but it's the same experience in a loop.I just trie...

New Package - cant find out o2 details

Hi,Looking for a bit of advice of where to find out information. As I was reaching end of current contract I went through chat and have signed up to a new contract - Volt Maxit?. Both old and new package is split between a Virgin Media charge and O...

My VM log in issues

I’m wondering if you can help. I’m trying to get into my virgin media account but it doesn’t recognise the email I supplied and I cannot remember my memorable word either . I am the account holder and I’m wanting to add to my existing service

Resolved! Anyone know how to contact virgin now, they restricted my service even though payment is not due till Ma

Virging restricted my service, when I try to contact them they just ask for payment, which is not due until March 20 2024

Help with contract renewal

Hi, through the virgin media app ive been offered a renewal upgrade price of £104pm until the 19th month then £124 thereafter but when i click claim the offer the breakdown of the bill says £143pm the £163 after 19 months any ideas

Resolved! Virgin media just won't cancel my contract!!

I have spent hours & hours on the phone, on whatsapp chat and filing formal complaints trying to cancel my contract without success and this is seriously now making me ill with stress and frustration!I cancelled my contract on 16th March after a lot ...

Resolved! Help wante- Got my pre Contract documents but nothing else.

I'm in same position. Found there was a renewal offer on my online account which does seem to be too good to believe. But I accepted it and had email back from "webteam" with an order number and confirming the future cost as offered. I have not had a...

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